Key Changes with the New Portal-Support Cases

ABS Wavesight Customer Success
Posted Mon, 01 Jan 0001 00:00:00 GMT by ABS Wavesight Customer Success

With the new portal, you will experience differences as you navigate and become familiar with the site.

Changes include: Four years of closed case history is available, new status called “In Progress” for tickets worked by the support team, Open a Related Case vs Reopen Case options, Priority is automated by case type and business impact, and the case page only allows for one participant.   

ABS Wavesight Customer Success
Posted Mon, 01 Jan 0001 00:00:00 GMT by ABS Wavesight Customer Success

Good day all, 

We have collected a few findings and FYIs post our initial go live: 

  • Not seeing all tickets - reminder we migrated 4 years of closed history
  • Not seeing any tickets - please let us know so we can investigate the cause and work a solution
  • Did not receive a Portal invitation/email - please let us know and we will create an invite
  • Received a portal email but having further login issues - again, please let us know so we can investigate.  

Share feedback, issues, and general comments: Email: ns-support@abswavesight.com or you can use the Contact Us page on this portal to share feedback.   

 

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